Accessibility Guide

Last Updated: December 2025

Commitment to Accessibility

Every Canadian boater deserves equal access to products, services, and information. MercuryOutboards.ca provides an inclusive digital experience that meets or exceeds current accessibility standards, ensuring all customers can navigate the website and access content independently.

Accessibility Standards

This website conforms to the following accessibility standards and legislation:

• Web Content Accessibility Guidelines (WCAG) 2.2 Level AA: The current international standard for web accessibility
• Accessible Canada Act (ACA): Federal accessibility legislation ensuring barrier-free Canada
• Accessibility for Ontarians with Disabilities Act (AODA): Provincial requirements for accessible web content
• Canadian Human Rights Act: Ensuring non-discriminatory access to goods and services

Accessibility Features

This website includes the following accessibility features:

Navigation and Structure

• Consistent navigation across all pages
• Skip-to-content links for keyboard users
• Logical heading structure (H1-H6) for screen reader navigation
• ARIA landmarks identifying page regions
• Breadcrumb navigation showing current location

Visual Design

• Colour contrast ratios meeting WCAG 2.2 AA requirements (minimum 4.5:1 for normal text)
• Resizable text up to 200% without loss of content or functionality
• No content that flashes more than three times per second
• Focus indicators visible on all interactive elements

Media and Content

• Alternative text for all meaningful images
• Captions and transcripts for video content
• Audio descriptions available for video demonstrations
• Accessible PDF documents with proper tagging

Forms and Interactivity

• Clear labels associated with all form fields
• Error messages that identify the field and describe the error
• No time limits on completing forms (or option to extend)
• Full keyboard accessibility for all interactive elements

Assistive Technology Compatibility

MercuryOutboards.ca tests this website for compatibility with common assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software (ZoomText, Windows Magnifier)
• Speech recognition software (Dragon NaturallySpeaking)
• Keyboard-only navigation
• Browser accessibility extensions

Alternative Formats Available

MercuryOutboards.ca provides information in alternative formats upon request. Available formats include:

• Large print documents
• Screen reader-compatible electronic documents
• Plain language summaries
• Audio descriptions of product information

To request an alternative format, contact the accessibility team using the information below. Expect the requested format within 5 business days.

Known Limitations

While MercuryOutboards.ca strives for full accessibility, some limitations exist:

Third-Party Content

This website includes embedded content from third-party providers (such as dealer locator maps, social media feeds, and video platforms). MercuryOutboards.ca selects partners committed to accessibility, but third-party content does not always meet all accessibility standards. Where possible, MercuryOutboards.ca provides accessible alternatives to third-party content.

Legacy Documents

Some older PDF documents (published before January 2023) are not fully accessible. MercuryOutboards.ca is actively updating these documents. Contact support@mercuryoutboards.ca for an accessible version of any document.

User-Generated Content

Customer reviews and user-submitted content do not always meet accessibility standards. MercuryOutboards.ca provides guidance to contributors and reviews submissions where possible.

Testing and Continuous Improvement

MercuryOutboards.ca maintains accessibility through:

• Quarterly automated accessibility audits using industry-standard testing tools
• Annual manual accessibility reviews by qualified accessibility specialists
• Biannual user testing with people who use assistive technologies
• Staff accessibility training for content creators and developers
• Accessibility review of all new features before deployment

Contact Information

Your feedback helps improve the website. If you encounter any barriers, have difficulty accessing content, or have suggestions for improvement, contact the accessibility team:

Accessibility Coordinator Mercury Outboards

Email: support@mercuryoutboards.ca

When Contacting, Please Include

• The web address (URL) of the page where you experienced the issue
• A description of the barrier or difficulty you encountered
• The assistive technology or browser you used (if applicable)
• Your preferred method of contact and format for response

Response Commitment

If MercuryOutboards.ca cannot immediately resolve an accessibility barrier, expect a temporary workaround and a timeline for permanent resolution.

Escalation Process

If you're not satisfied with the response to your accessibility concern, escalate the matter to:

• Canadian Human Rights Commission: www.chrc-ccdp.gc.ca
• Accessibility Commissioner of Canada: accessibility.gc.ca
• Provincial Human Rights Tribunal: For province-specific concerns

Questions?

Email: support@mercuryoutboards.ca
Phone: 1-807-206-0032

Hours: Monday-Friday, 9:00 AM - 4:00 PM EST