Privacy Guide

Last Updated: December 2025

Privacy Promise

Your trust matters. This policy explains that MercuryOutboards.ca collects only the information needed to deliver your new engine, support you as a customer, and improve services. Your data is never sold to third parties. MercuryOutboards.ca is committed to keeping it secure.

Commitment to Your Privacy

This Privacy Policy outlines the commitment of Mercury Outboards ("MercuryOutboards.ca") to protecting your personal information. As a customer-focused e-commerce company, MercuryOutboards.ca maintains transparency and trustworthiness in how it collects, uses, and secures your data.

This Policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, including British Columbia's Personal Information Protection Act (PIPA), and international privacy standards where applicable.

Key Terms

• Personal Information: Any information that identifies you, such as your name, address, email, or phone number.
• Cookies: Small data files stored on your device that help this website remember your preferences and improve your experience.
• Service Providers: Trusted companies that perform essential functions, like shipping your order or processing your payment.
• Consent: Your informed and voluntary agreement to allow collection, use, or disclosure of your personal information for specified purposes.
• Breach of Security Safeguards: The loss of, unauthorized access to, or unauthorized disclosure of personal information resulting from a breach of security measures.

About Mercury Outboards

Mercury Outboards is a Canadian e-commerce company that exclusively sells Mercury® outboard engines ranging from 2.5 hp to 20 hp, plus the Avator 1 hp Electric. The head office is located in Langley, British Columbia. From this headquarters, MercuryOutboards.ca proudly serves boaters across all of Canada.

Important: Mercury Outboards is not the manufacturer. Mercury Marine® manufactures the engines. Mercury Outboards is an authorized retailer providing sales and customer support.

For this policy and applicable privacy laws, Mercury Outboards is the data controller responsible for personal information collected from you.

Information Collected

MercuryOutboards.ca limits personal information collection to what is necessary for the purposes identified in this policy. Information collection occurs in the following ways:

Information You Provide Directly

When you purchase an engine, create an account, or contact support, you provide:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Transactional Information: Purchase history, payment details (processed securely by the payment provider), order preferences
• Communications: Emails, chat messages, phone call records, and support tickets
• Account Information: Username, password (encrypted), account preferences

Information Collected Automatically

When you visit this website, cookies and other tracking technologies collect:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referring website
• Location Data: General geographic location based on IP address (not precise location)

Information Not Collected

MercuryOutboards.ca does not knowingly collect personal information from individuals under the age of majority in their province or territory of residence. MercuryOutboards.ca does not collect sensitive personal information such as health data, religious beliefs, or political opinions.

Cookies and Tracking Technologies

This website uses cookies and similar technologies to improve your browsing experience.

Types of Cookies Used

• Essential Cookies: Required for basic website functionality, such as keeping items in your shopping cart. These cannot be disabled.
• Performance Cookies: Help MercuryOutboards.ca understand how visitors use the website for improvement purposes. These are anonymous and aggregated.
• Marketing Cookies: Used to show relevant advertisements. MercuryOutboards.ca obtains your consent before using these cookies.

Managing Your Cookie Preferences

You control the use of cookies. MercuryOutboards.ca honours any "opt-out" or "do not track" signal from your browser. Adjust your preferences at any time through the "Cookie Preferences" link in the website footer. Most browsers also allow you to block or delete cookies through their settings.

How Your Information Is Used

The use of your personal information is purpose-driven and grounded in a commitment to providing exceptional service. Your information is used to:

• Fulfil Your Orders: Process your payment, ship your outboard engine, and manage warranty registration with Mercury Marine®.
• Communicate with You: Send order confirmations, shipping updates, and tracking information so you know exactly when to expect your engine.
• Provide Customer Support: Respond to your inquiries, resolve issues, and provide technical assistance.
• Improve Services: Analyze website traffic and user behaviour to enhance site functionality and your overall experience.
• Ensure Security: Protect against fraudulent transactions and monitor the site for security threats.
• Meet Legal Obligations: Comply with applicable laws, regulations, and legal processes.
• Send Marketing Communications: With your consent, send promotional emails about products, services, and special offers. Opt out at any time.

Consent

MercuryOutboards.ca obtains your meaningful consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Your consent is meaningful when you understand the nature, purpose, and consequences of what is being asked.

How consent is obtained:

• Express consent: For sensitive information or marketing communications, you actively agree (for example, by checking a box).
• Implied consent: For information necessary to complete a purchase, your consent is implied when you provide the information voluntarily.
• Withdrawal of consent: Withdraw your consent at any time, subject to legal or contractual restrictions. MercuryOutboards.ca explains the implications of withdrawal.

Sharing and Disclosure of Information

Your personal information is never sold to third parties.

Your personal information is shared with trusted third parties only under the following limited circumstances:

Service Providers

MercuryOutboards.ca shares information with essential service providers who perform functions on its behalf:

• Payment Processors: To securely process your credit card or other payment
• Shipping Carriers: To deliver your engine to your specified address
• Email Service Providers: To send transactional and marketing communications
• Website Hosting and Analytics: To maintain the website and understand how it's used

These providers are contractually obligated to protect your information and use it only for the specific purposes authorized.

Manufacturer for Warranty

Necessary purchase information is shared with Mercury Marine® to activate and manage your product warranty. This ensures you receive full manufacturer support for your engine.

Legal Requirements

Your information is disclosed when required by law, such as in response to a court order, subpoena, or other legal process, or to protect the rights, property, or safety of Mercury Outboards, its customers, or others.

Your Rights and Control Over Your Information

In accordance with PIPEDA and applicable provincial privacy laws, you have the following rights concerning your personal information:

• Right to Access: Request a copy of the personal information held about you. Expect a response within 30 days.
• Right to Correction: Request correction of any inaccurate or incomplete information.
• Right to Withdraw Consent: Withdraw your consent to receive marketing communications at any time by clicking the "Unsubscribe" link in emails or by contacting MercuryOutboards.ca directly.
• Right to Deletion: Request deletion of your personal information, subject to exceptions for warranty records, legal obligations, or financial record-keeping purposes.
• Right to Data Portability: Upon request, receive your personal information in a commonly used electronic format.
• Right to Challenge Compliance: Challenge compliance with this policy by contacting the Privacy Officer.

To exercise any of these rights, contact the Privacy Officer using the information provided below. Identity verification is required before processing your request.

Data Security and Safeguards

MercuryOutboards.ca takes the security of your personal information seriously. Appropriate physical, technical, and administrative safeguards protect it from unauthorised access, use, or disclosure:

• Encryption: All data transmitted between your browser and this website uses SSL/TLS encryption.
• Secure Payment Processing: Full credit card numbers are never stored. PCI-DSS compliant providers handle payment processing.
• Access Controls: Employee access to personal information is limited to those who need it to perform their job functions.
• Regular Security Assessments: Security measures are periodically reviewed and updated to address new threats.
• Employee Training: The team receives regular training on privacy and security best practices.

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected:

When your information is no longer needed, it is securely destroyed or anonymised in accordance with data retention procedures.

Data Breach Notification

In the unlikely event of a breach of security safeguards involving your personal information, MercuryOutboards.ca responds quickly and transparently:

• Assessment: Prompt assessment determines whether the breach creates a real risk of significant harm to you.
• Notification to You: If there's a real risk of significant harm, expect notification as soon as feasible with details about what happened, what information was involved, and steps you can take to protect yourself.
• Notification to Authorities: Qualifying breaches are reported to the Office of the Privacy Commissioner of Canada as required by law.
• Record Keeping: Records of all breaches are maintained, regardless of whether they meet the notification threshold.
• Remediation: Immediate steps are taken to contain the breach and prevent future occurrences.

International Data Transfers

As a Canadian company, MercuryOutboards.ca primarily stores and processes your data in Canada.

However, some trusted third-party service providers are located in other countries, including the United States. When your personal information transfers outside of Canada, it is subject to the laws of that jurisdiction. The following steps protect your data:

• Careful selection of service providers with strong privacy and security practices
• Contractual commitments requiring the protection of your information to a standard that meets Canadian requirements
• Notification about transfers when you provide your information

Policy Updates

This Privacy Policy is updated from time to time to reflect changes in practices, legal requirements, or technology. When significant changes occur:

• The revised policy is posted on this website with a new "Last Updated" date.
• For material changes, notification is sent by email (if you're a customer) or through a prominent notice on the website.

Review this policy periodically to stay informed about how your information is protected.

Contact Information

MercuryOutboards.ca is accountable for its privacy practices. For questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, contact the designated Privacy Officer:

Privacy Officer
Mercury Outboards
8-27272 Gloucester Way
Langley, BC
V4W 4A1

Email: support@mercuryoutboards.ca

Filing a Complaint

If you're not satisfied with the response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
Website: www.priv.gc.ca