Returns Guide
Our Commitment to You
Your satisfaction matters. This policy explains what you can expect when you buy a Mercury outboard motor from mercuryoutboards.ca. We've written it in plain language so you'll know exactly where you stand.
Return Eligibility
Outboard Motors
Outboard motors are final sale items. They can't be returned for a refund or exchange. Here's why:
- Each motor has a unique serial number and must be registered with Mercury Marine.
- Shipping outboard motors requires specialized freight handling.
- Motors need professional inspection before and after transport.
- Once installed or fuelled, a motor can't be resold as new.
Important: This final sale policy doesn't affect your rights under the manufacturer's warranty for defective products.
When Your Motor Arrives
Inspect your shipment carefully before signing for delivery. If you see visible damage to the packaging or motor, you have two options:
Option 1: Refuse the delivery
Note the damage on the carrier's paperwork. Contact us right away at support@mercuryoutboards.ca.
Option 2: Accept with notation
Sign for the delivery but write "DAMAGED" on the carrier's paperwork. Take photos and contact us within 24 hours.
If You Suspect a Problem After Delivery
If you believe your motor has a manufacturing defect or was damaged in shipping, follow these steps:
- Don't install, fuel, or start the motor. This voids your ability to make a shipping damage claim and affects warranty coverage.
- Document everything. Take clear photos of the motor, packaging, and any visible issues.
- Contact us within 48 hours of delivery to report the problem at support@mercuryoutboards.ca.
- Keep all packaging until the issue is resolved. The carrier needs this for inspection.
Questions?
If anything in this policy is unclear, or if you have a situation that doesn't seem to fit, contact us. We're here to help and will work with you to find a fair resolution.
Email:
support@mercuryoutboards.ca
Response Time: We aim to respond within 1 business day
This policy is updated from time to time. The version posted on mercuryoutboards.ca at the time of your purchase applies to your order.
