Shipping & Delivery
Overview
Our Mercury Outboards are shipped via specialized LTL (Less-Than-Truckload) freight carriers due to their size and weight. This policy explains what to expect during order processing and delivery, including your responsibilities upon receiving your shipment.
Please read this policy carefully before placing your order. Understanding the freight delivery process—especially the inspection requirements—protects your purchase and ensures any shipping damage is properly documented.
Service Area
We ship to all Canadian provinces and territories.
Deliveries to remote or limited-service areas (including parts of Yukon, Northwest Territories, Nunavut, and remote communities in other provinces) may require additional fees and extended transit times. Shipping availability and costs to your specific location are calculated at checkout.
Order Processing
Orders are processed within 1-2 business days (Monday-Friday, excluding statutory holidays). You'll receive a Shipping Confirmation Email when your order ships, including tracking information and carrier contact details.
Shipping Costs
Shipping costs are calculated at checkout based on your destination postal code and the product's weight/dimensions. The total shipping cost is displayed at checkout before you submit payment. No additional shipping charges will be added after order confirmation.
Estimated Delivery Times
Delivery estimates are provided at checkout and in your Shipping Confirmation Email. These are good-faith estimates based on carrier schedules and are not guaranteed. We are not liable for delays caused by the freight carrier, weather, or other circumstances beyond our control.
Delivery Process
Step 1: Carrier Contact
Once your order ships, the freight carrier will contact you directly to schedule a delivery appointment. Provide a phone number where you can be reached during business hours—carriers require a scheduled appointment and will not deliver without prior arrangement.
Step 2: Delivery Location
| Delivery Type | Requirements |
|---|---|
| Commercial Address: | Loading dock or forklift access preferred |
| Residential Address: | Curbside delivery with lift-gate service recommended |
Important: Lift-gate service is strongly recommended for residential deliveries. Without it, you're responsible for unloading the motor from the truck (typically 3-4 feet off the ground). Carriers cannot move shipments inside buildings or garages.
Step 3: Inspect Your Shipment
This is the most critical step in the delivery process.
Before the driver leaves and before signing the Bill of Lading (delivery receipt), you must thoroughly inspect the shipment.
Inspect for:
- Punctures, tears, or holes in packaging
- Crushed, dented, or collapsed corners
- Water damage or staining
- Visible damage to the pallet or crate
If you see ANY damage:
- Note all damage on the delivery receipt before signing—be specific (e.g., "4-inch tear on left side of carton," "corner of crate crushed")
- Take photos of all damage
- Keep all packaging materials
- Contact us within 24 hours at support@mercuryoutboards.ca
If no visible damage: Write "Subject to Inspection" on the delivery receipt before signing. This preserves your right to file a claim if concealed damage is discovered after uncrating.
Why Inspection Matters
Signing the delivery receipt without noting visible damage legally confirms you received the shipment in good condition.
This:
- Transfers full responsibility to you
- Prevents us from filing a freight claim on your behalf
- May void your ability to receive compensation for shipping damage
We cannot process damage claims for shipments signed as received in good condition when damage was visible at delivery.
Concealed Damage
Concealed damage is damage discovered after unpacking that wasn't visible on the exterior packaging.
If you discover concealed damage:
- Stop unpacking immediately—do not attempt to use the product
- Document the damage with photos
- Contact us within 48 hours at support@mercuryoutboards.ca
- Keep all original packaging—the carrier may need to inspect it
Concealed damage claims filed more than 5 business days after delivery may be denied by the carrier.
Tracking Your Shipment
Tracking information is included in your Shipping Confirmation Email. LTL freight tracking shows terminal scans rather than real-time location updates. Contact the carrier directly for delivery scheduling and status updates.
Liability
| Stage | Responsible Party |
|---|---|
| Order processing and warehouse handling: | Mercury Outboards |
| In transit: | Freight Carrier |
| Upon signature of the delivery receipt: | Customer |
Once you sign the delivery receipt, you assume responsibility for the shipment. Noting damage before signing is essential to protect your purchase.
Questions?
Contact Us
Email: support@mercuryoutboards.ca
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
For active shipments, contact your freight carrier directly using the information in your Shipping Confirmation Email.
Peace of mind for family adventures.
