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How to Order

Ordering a new Mercury portable from us is straightforward: find your engine, check out online or by phone, and we ship it directly to your door anywhere in Canada. Secure checkout, every cost shown in your cart, and sizing help before you buy. Here's exactly how it works before you hit checkout.

We're a Mercury-Authorized Dealer, not the manufacturer, Mercury Marine. Because we focus entirely on portable sales and service, you get a personalized experience from specialists who work the portable range every day, plus secure shipping straight to your door, anywhere in Canada.

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How do I place an order?

  • Find your engine. Whether you need a portable 9.9hp or the latest Avator electric, every product page has the specs and reviews you need to choose the right motor.
    • Get it right the first time: run your setup through the Outboard Finder before you buy. It's the fastest way to narrow down the exact motor for your boat and avoid a return later.
    • Still not sure? Email us or call 1-807-206-0032. We'd rather answer your questions today and find the right match than coordinate a return tomorrow.
  • Check your cart. Once you add an engine, confirm the shaft length and model number. Your subtotal, taxes, and estimated shipping show in the cart, so there are no surprise fees at checkout.
  • Create an account, or don't. You can check out as a guest, but creating an account takes seconds and is a smart move. It permanently saves your invoice, which you'll need later for warranty registration, insurance, or replacement parts.
  • Review and pay. Give your order summary one last look. The moment you hit "Checkout," our warehouse team starts boxing your motor for the truck, which makes changes tough after that point. Complete your purchase through our fully encrypted, bank-level checkout (PCI-DSS compliant).
  • Check your inbox. You'll get a confirmation email within a few minutes. If it hasn't arrived after half an hour, check your spam folder or email us, and we'll track it down.

What payment methods do you accept?

We accept Visa, MasterCard, and American Express. Payments are processed securely in Canadian funds. We charge your card when you order, so we can reserve your motor and start the shipping process.

How do pricing and taxes work?

Accuracy: we keep a close eye on our pricing. If we ever spot an error on your order, we pause and reach out to you directly. You always get the final say: proceed at the correct price, or cancel for a full refund.

Taxes: taxes depend on where we ship the motor. The 5% federal GST applies to all Canadian orders, plus your provincial sales tax.

Tax-exempt? If you have tax-exempt status, send us your documentation before you order so we can set up your account correctly.

Can I cancel or change my order?

Yes. You can cancel any time before your motor ships, at no charge, with a full refund to your original payment method within 1 to 3 business days. Just email us or call 1-807-206-0032 as soon as you know.

Because outboards are heavy and ship by specialized freight, our fulfillment team moves quickly, so reach out early. Once your motor is on the truck, it's on its way to you, and if anything arrives damaged or defective, you're covered. See our Returns Policy for how that works.

How long until it ships?

In stock: most orders ship in 1 to 2 business days. If high order volume causes a delay in our inventory sync, we'll let you know right away.

Backorders: if a motor sells out the moment you buy, we send an automated update within 24 hours with an expected shipping date. You can hold your spot in line or take a full refund right away.

Questions?

We're here to help you get moving.

📞 Phone: 1-807-206-0032
📧 Email: support@mercuryoutboards.ca
🛠️ Hours: Monday to Friday, 8:00 AM to 4:00 PM PST