Returns Policy
The short version:
- Cancel free any time before your engine ships, refunded in 1 to 3 business days
- After delivery, returns are by approval only. We don’t accept them as standard
- If a return is approved, we arrange the freight label and you cover the shipping cost
- Mechanical trouble? Any authorized Mercury dealer in Canada will service it under warranty
- Damaged in transit? Different process, and you’re covered. See delivery day below
Buying heavy machinery online should feel safe, so here’s exactly where you stand.
Can I cancel my order?
Yes, at no charge, any time before your motor ships. Email us or call 1-807-206-0032 as soon as you know, and we refund your payment in full to your original method within 1 to 3 business days.
Because outboards are heavy and ship by specialised freight, our fulfilment team moves quickly. Same-day dispatch is the point of this business, but it does narrow the window for changes, so reach out early.
Once your motor is on the truck we cannot cancel it, so reach out before that point if you have any doubt. Never refuse a delivery. Refusing triggers return freight both ways and does not resolve anything faster. Accept it, then call us.
Can I return my outboard?
Not as a matter of course. Once an engine has been delivered, unboxed, registered or used, we don’t accept returns as standard.
Outboards are heavy machinery shipped by specialised freight, and once a motor has reached you it can’t simply go back into stock as new. That’s what guarantees the next customer receives an engine in the condition you received yours.
Returns after delivery are by approval only. If you think your situation warrants one, call 1-807-206-0032 and tell us what happened. We look at each one individually. If we approve it, we arrange the freight label and you cover the shipping cost.
We can’t promise an approval, and we won’t pretend otherwise. What we can promise is a straight answer quickly, rather than a form and a wait.
If something is wrong with the engine
Mechanical trouble is a warranty matter, not a return. Take it to any authorized Mercury dealer in Canada. Certified technicians handle warrantable repairs directly, at no cost to you for covered work, and you don’t ship anything back to us. Not sure where to go? Call 1-807-206-0032 and we’ll point you to the closest one. See the Warranty Policy page for what’s covered.
Damaged in transit is a freight claim, not a return. Follow the delivery-day steps below and we’ll file the claim for you.
Getting it right the first time
Because returns after delivery need approval, the sizing conversation matters more here than it would elsewhere. Run your setup through the Outboard Finder, or call 1-807-206-0032 before you check out and we’ll confirm the exact horsepower, shaft length and rigging you need. It takes two minutes and it’s free.
What do I check on delivery day?
Your outboard arrives on a freight truck. Inspect the box before you sign the driver’s receipt. That one minute is what protects your claim.
If you see damage:
- Note it in detail on the receipt before you sign. For example, "four-inch tear on left side, corner crushed".
- Photograph it from several angles.
- Keep all packaging. The carrier needs it to inspect.
- Contact us within 2 business days and we file the freight claim for you.
Do not refuse the shipment. Refusing triggers return freight and does not resolve anything faster. Accept the motor, document the damage, and call us.
If everything looks fine, write "Subject to Inspection" on the receipt before you sign. That preserves your right to claim if you find concealed damage after unpacking.
Full delivery-day detail is on the Shipping and Delivery page.
What if my engine arrives damaged or defective?
You’re covered either way, but shipping damage and factory defects are different things with different routes.
Shipping damage. Follow the delivery-day steps above. If you unpack and find damage that was not visible outside, stop, do not install or fuel the motor, and call 1-807-206-0032 within 2 business days of delivery. We file the freight claim and get a replacement moving. You’ll not be left holding a damaged engine.
Factory defect. If the engine runs rough or a part fails, that’s a manufacturer issue and you’re backed by the Mercury Marine Limited Warranty. Take it to the nearest authorized Mercury service centre, where certified technicians handle warrantable repairs directly at no cost to you for covered work. Not sure where to go? Call us and we’ll point you to the closest one. See the Warranty Policy page for what’s covered.
Either way, start with a call to 1-807-206-0032. We’ll tell you exactly what to do next.
Common questions
- How long do I have to cancel? Until your engine ships. Order before noon PST and that can be the same day, so call as early as you can.
- Can I return it after delivery? Only if we approve it. Call 1-807-206-0032 and tell us what happened. If we approve the return, we arrange the freight label and you cover the shipping cost.
- I fuelled it before realising it was the wrong size. What now? Once fuelled, the engine counts as used and cannot be returned. Call us anyway. Depending on the situation there may be options worth discussing.
- Does this affect my warranty rights? No. The return terms here are separate from the manufacturer’s warranty, which covers defects regardless of how long you’ve owned the engine.
- Can I exchange rather than return? Same answer: by approval only. Call before you order and we’ll confirm the right engine, which is the step that avoids the problem entirely.
If anything here’s unclear, or your situation does not seem to fit, contact support@mercuryoutboards.ca and we’ll work with you to find a fair resolution.
Nothing in this policy takes away from your rights under Canadian or provincial consumer protection law, including Quebec’s Consumer Protection Act.
We update this policy from time to time. The version posted at the time of your purchase applies to your order.
Not sure what fits? Use the Outboard Finder or call before you order. It costs nothing and saves a great deal.
1-807-206-0032 · support@mercuryoutboards.ca · Monday to Friday, 8:00 AM to 4:00 PM PST
