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Shipping & Delivery

Every Mercury outboard ships fully tracked by freight, anywhere in Canada. This page walks you through delivery, inspection, and how to protect your purchase, so read it before you order.

At a glance:

  • Ships anywhere in Canada by freight carrier.
  • Liftgate service included on every shipment, no special equipment needed.
  • You need to be home to sign for delivery.
  • Inspect the shipment before signing, and note any damage on the delivery receipt.
  • We register your Mercury warranty for you once you return the digital card.

Where do you ship?

All Canadian provinces and territories. Some remote areas take longer. That includes parts of the Yukon, Northwest Territories, Nunavut, and remote communities elsewhere, where transit runs long.

P.O. boxes: freight carriers can't deliver to a P.O. box, so a physical street address is required at checkout.

How fast will it ship and arrive?

Orders ship within 1 to 2 business days (Monday to Friday, excluding statutory holidays). Your shipping confirmation email includes tracking.

Region Estimated transit
Western Canada (BC, AB) 1 to 4 business days
Western Canada (SK, MB) 3 to 5 business days
Ontario, Quebec 5 to 8 business days
Atlantic Canada (NB, NS, PEI, NL) 5 to 8 business days
Northern, remote, or rural areas 10 to 14+ business days


Freight tracking shows terminal scans rather than real-time location. These windows are estimates, not guarantees.

Some carriers call or email to set up a delivery window. Keep the phone number and email on your order current and reachable.

What does shipping cost?

Shipping is calculated at checkout from the engine's weight, its dimensions, and your delivery address. You always see your exact cost before you pay. We ship by freight carrier. Smaller engines may go by parcel carriers such as Purolator, FedEx, Canpar, or GLS, whichever serves you best.

What is liftgate service?

Liftgate service is included at no extra charge on every shipment. You don't need a loading dock, a forklift, or extra hands to receive your outboard.

A liftgate is a hydraulic platform on the back of the freight truck. It bridges the gap between the truck bed and the ground, lowering your outboard to street level so you can receive it safely without special equipment.

What happens on delivery day?

This is the most important section on this page. How you handle the delivery receipt decides whether shipping damage can be fixed. Please read it before your motor arrives.

All deliveries are curbside. Carriers can't move shipments inside buildings, garages, or storage areas.

Inspect before signing. Before the driver leaves and before you sign the receipt, look for:

  • Punctures, tears, or holes in the packaging
  • Crushed, dented, or collapsed corners
  • Water damage or staining
  • Visible damage to the pallet or box

If you see any damage:

  • Document it before signing. Write every bit of damage on the delivery receipt. Be specific, for example "4-inch tear on left side of carton" or "corner of box crushed."
  • Take photos. Photograph all damage from several angles before moving anything.
  • Keep all packaging. The carrier needs the original packaging to inspect.
  • Contact us within 2 business days. Email support@mercuryoutboards.ca or call 1-807-206-0032.

Do not refuse the shipment, even if it's damaged. Refusing triggers return freight both ways plus a restocking fee, and it doesn't speed up resolution. Accept the motor, document all damage on the receipt, and contact us within 2 business days. We'll handle the freight claim for you.

If there's no visible damage, write "Subject to Inspection" on the receipt before you sign. That preserves your right to file a claim if you find concealed damage after unpacking.

Why inspection matters. Signing the receipt without noting visible damage confirms you received the shipment in good condition. That:

  • Puts responsibility on you
  • Stops us from filing a freight claim on your behalf
  • Gives up your ability to claim compensation for shipping damage

Sign for it in good condition when the damage was visible, and it won't qualify for a claim.

Who's responsible at each stage:

Stage Responsible party
Order processing and warehouse handling Us (Mercury Outboards)
In transit Freight carrier
After you sign the receipt You

What if I find concealed damage after unpacking?

Concealed damage is damage you find after unpacking that wasn't visible on the outside. Act fast. Carriers deny concealed-damage claims filed more than 5 business days after delivery. Contact us within 2 business days so we have time to document and file before that deadline.

  • Stop. Don't install, fuel, or start the motor.
  • Photograph the damage from several angles.
  • Contact us within 2 business days at support@mercuryoutboards.ca or 1-807-206-0032.
  • Keep all original packaging. The carrier needs it to inspect.

How does warranty registration work?

We register your Mercury warranty for you. After your order ships, we'll email you a digital warranty card. Fill it out, email it back to support@mercuryoutboards.ca, and we'll handle the registration and send confirmation once it's done.

Mercury outboards come with a 3-year limited warranty, valid at any Authorized Mercury Service Centre across Canada. If you ever have a warranty issue, contact an Authorized Mercury Service Centre with your serial number and proof of purchase.

Can I cancel or change my order?

Before it ships: contact us as soon as you can. Orders that haven't been processed yet can be changed or canceled at no charge, with a full refund to your original payment method within 1 to 3 business days.

After it ships: canceling means returning the motor, which carries return freight both ways plus a restocking fee. Those costs can be substantial, so call us before you refuse or return anything, and we'll walk you through the options.

To change or cancel, call us at 1-807-206-0032 (Monday to Friday, 8:00 AM to 4:00 PM PST). The sooner we hear from you, the more options we have.

Frequently asked questions

  • Do I need to be home for delivery?
    • Yes. A signature is required. You need to be there to sign the receipt and note any visible damage before the driver leaves. It's the most important step in protecting your purchase.
  • Can I track my shipment?
    • Yes. You'll get a shipping confirmation email with tracking once your order ships. Freight tracking shows terminal scans rather than real-time GPS, which is normal for freight.
  • My motor arrived damaged. Should I refuse it?
    • No. Don't refuse the shipment. Accept the motor and document all visible damage on the receipt before signing. Take photos, and contact us within 2 business days. Refusing triggers return freight and a restocking fee, and it doesn't speed things up.
  • What is a liftgate? Do I need special equipment?
    • A liftgate is a hydraulic platform on the back of the freight truck that lowers your outboard to ground level. It's included at no extra charge on every shipment. No loading dock, forklift, or special equipment needed.
  • Can you ship to a P.O. box?
    • No. Freight carriers can't deliver to P.O. boxes. A physical street address is required.
  • Do I need to register my Mercury warranty?
    • No. We register it for you. After your order ships, we'll email you a digital warranty card to complete and return, and we'll take care of the rest. Your 3-year Mercury warranty is valid at any Authorized Mercury Service Centre across Canada.

Questions?

Once you sign the delivery receipt, you take responsibility for the shipment, so noting damage before you sign is essential to protecting your purchase.

📞 Phone: 1-807-206-0032
📧 Email: support@mercuryoutboards.ca
🛠️ Hours: Monday to Friday, 8:00 AM to 4:00 PM PST