Privacy Policy

Effective Date: June 20, 2025

Last Updated: June 20, 2025

Our Privacy Promise to You: We value your trust above all else. In simple terms, this policy explains that we only collect the information we need to get you your new engine, support you as a customer, and improve our services. We never sell your data, and we are committed to keeping it secure.

Our Commitment to Your Privacy

This Privacy Policy outlines the commitment of Mercury Outboards (“we,” “us,” or “our”) to the protection of your personal information. As a customer-centric e-commerce company, we are dedicated to being transparent and trustworthy in how we collect, use, and secure your data. This Policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Key Terms

  • Personal Information: This is any information that can be used to identify you, such as your name, address, or email.
  • Cookies: These are small data files stored on your device that help our website remember your preferences and improve your experience.
  • Service Providers: These are trusted companies we partner with to perform essential functions, like shipping your order or processing your payment.

Who We Are

Mercury Outboards is a Canadian e-commerce company that exclusively sells Mercury® outboard engines ranging from 2.5 hp to 25 hp. Our head office is located in Langley, British Columbia. From our headquarters in Langley, we proudly serve boaters across all of Canada. We are not the manufacturer; the engines are manufactured by Mercury Marine®.

For the purposes of this policy and applicable privacy laws, Mercury Outboards is the data controller responsible for the personal information we collect from you.

Information We Collect

We limit the collection of personal information to what is necessary for the purposes identified in this policy. We collect information in the following ways:

  • Information You Provide Directly: When you purchase an engine, create an account, or contact us for support, you may provide us with your contact, transactional, and communications information.
  • Information Collected Automatically: When you visit our Site, we may use cookies and other tracking technologies to collect technical and usage data.

We do not knowingly collect personal information from individuals under the age of majority in their province or territory of residence.

Managing Your Preferences: You have control over the use of cookies. We will honour any "opt-out" or "do not track" signal from your browser. You can also adjust your preferences at any time through the “Cookie Preferences” link in our website’s footer.

How We Use Your Information

Our use of your personal information is purpose-driven and grounded in our commitment to providing you with exceptional service. We use your information to:

  • Fulfill Your Orders: To process your payment, ship your outboard engine, and manage warranty registration.
  • Communicate with You: To keep you informed every step of the way. We’ll email your order confirmation right away and send tracking information so you know exactly when to expect your engine.
  • Improve Our Services: To analyze website traffic and user behaviour, helping us to enhance our Site’s functionality and your overall experience.
  • Ensure Security: To protect against fraudulent transactions and to monitor our Site for any security threats.
  • Meet Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Sharing and Disclosure of Information

We do not sell your personal information to third parties.

Your personal information may be shared with trusted third parties under the following limited circumstances:

  • Service Providers: We share information with essential service providers who perform functions on our behalf. These providers are contractually obligated to protect your information.
  • Manufacturer for Warranty: We may share necessary purchase information with Mercury Marine® for the purpose of activating and managing your product warranty.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process.

Your Rights and Control Over Your Information

In accordance with applicable Canadian privacy laws, you have rights concerning your personal information. Subject to legal and contractual restrictions, you have the right to:

  • Access Your Information: You can request a copy of the personal information we hold about you.
  • Correct Your Information: You have the right to request the correction of any inaccurate or incomplete information.
  • Withdraw Consent: You may withdraw your consent for marketing communications at any time by clicking the "Unsubscribe" link in our emails.
  • Request Deletion: You can ask us to delete your personal information, subject to certain exceptions for warranty, legal, or financial record-keeping purposes.

To exercise any of these rights, please contact our Privacy Officer. We will require you to verify your identity before proceeding with your request.

Data Security and Retention

We take the security of your personal information seriously. We have implemented appropriate physical, technical, and administrative safeguards to protect it from unauthorized access, use, or disclosure.

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. When your information is no longer needed, it will be securely destroyed or anonymized.

International Data Transfers

As a Canadian company, your data is primarily stored and processed in Canada.

However, some of our trusted third-party service providers may be located in other countries, including the United States. When your personal information is transferred outside of your province or Canada, it is subject to the laws of that jurisdiction. We take contractual steps to ensure your data remains protected to a standard that meets Canadian requirements.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top of this document.

Contact Us

We are accountable for our privacy practices. If you have any questions, concerns, or complaints about this Privacy Policy, please contact our designated Privacy Officer:
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